Send Product Operations Manager (Payments) | Portuguese & English

Manager – Send Product Operations 📍 São Paulo, Brazil | Hybrid (2–3 days in office) | 12-month contract | Immediate start About the opportunity We’re hiring on behalf of a global leader in payments technology. We’re looking for a detail-oriented Operations Manager to join its Send Product team. This is an operational role, not a development role. You’ll own the enrollment processing for the program and make sure every enrollment complies with complex program rules and regulations. What you’ll do - Process and manage program enrollments end-to-end, keeping them accurate and on time - Read, interpret, and apply guides, manuals, and complex program rules to each case - Make sure enrollments meet compliance requirements and internal standards - Find discrepancies, missing information, or risks, and drive them to resolution - Work with internal teams and stakeholders across regions to unblock enrollments - Keep clear records and report on enrollment status and operational metrics - Suggest process improvements that raise efficiency and quality What we’re looking for - Previous experience in operations, enrollment or onboarding processing, or compliance-driven roles - Excellent attention to detail. This is the key skill for the role. - Strong ability to read and interpret technical documentation, program guides, and regulatory rules - Background in payments, cards, or the financial services industry (strongly preferred) - Fluent Portuguese and English (written and spoken) - Spanish is a plus - Well organized, able to manage several cases at once under tight timelines - Clear communicator, comfortable working with global teams What we offer - 12-month contract with a global payments company - Hybrid work model - Company equipment provided (laptop) - Competitive compensation in local currency (BRL) - Immediate start: November 2026 👉 Apply now. We’re reviewing profiles right away and interviews start this week.