On-site Support Professional

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The Opportunity

Hitachi Energy Transformers- Business Solutions IT Organization is seeking an Onsite Support analyst for our Blumenau, SC location in Brazil. As an OSS analyst, you will provide desk‑side IT support for all issues requiring physical intervention. Você irá apoiar a resolução de incidentes trabalhando em estreita colaboração com outras equipes de TI e atuará como representante da organização de TI, servindo como o principal contato com o cliente para várias funções de TI.

How You´ll Make the Impact

• IT Support and Troubleshooting: Provide technical support for on-site and remote users, troubleshooting issues related to printers, mobile devices (MFA, Wi-Fi, email), shared accounts, factory PCs, network connections, and peripherals.
• Device Provisioning and Deployment: Prepare, configure, and deliver computers and IT equipment in a ready-to-use condition.
• IT Asset and Inventory Management: Manage physical stock, perform regular inventory checks, and oversee the lifecycle of IT devices and accessories.
• Logistics and Vendor Coordination: Coordinate shipment and movement of devices, support third-party technicians, and handle warranty cases with OEM vendors.
• End-User and Collaboration Support: Assist users in meeting rooms and collaboration spaces and provide ad-hoc training on common IT topics.
• Documentation, Governance, and Compliance: Document incidents and solutions, follow OSS governance and procedures (Runbooks, SOPs), and ensure compliance with internal and external regulations.
• Infrastructure and Facilities Monitoring: Perform regular inspections of computer rooms, including temperature, air conditioning, cabling, and overall functionality.
• Information Security and Asset Protection: Identify critical assets, implement security measures (e.g., patching), report abnormal system behavior, and support cybersecurity initiatives in alignment with global teams.

Your Background

• Completed formal education in Information Technology.

• Experience in IT support.

• Fluent in both local language and English.

• Preferred: ITIL 4 and Lean Six Sigma certification

• Familiarity with ServiceNow IT Enterprise Platform.

• MS Office 365.

• Windows operating systems.

• Asset Management Tools.

All our job openings are also open to people with disabilities (PwD). The company is open to making workplace accommodations. Apply and take part in our recruitment process to become part of our team!

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those envolvendo acesso a informações sensíveis, responsabilidades financeiras, dados de clientes, ambientes regulamentados ou funções sensíveis à segurança—pode ser necessário realizar verificações de antecedentes ou de segurança adicionais ou mais abrangentes. Isso pode incluir, mas não se limita a, verificações de histórico criminal aprimoradas, revisões de histórico de crédito (onde legalmente permitido), triagem de sanções ou outras medidas de diligência devidas alinhadas às responsabilidades do cargo.

O escopo e a profundidade de qualquer revisão de antecedentes ou de segurança serão determinados com base na natureza do cargo e na necessidade comercial, e sempre serão conduzidos em conformidade com as leis federais, estaduais e locais aplicáveis. Os candidatos serão notificados e, quando necessário, solicitados a fornecer consentimento antes do início de qualquer uma dessas verificações.