Account Manager – Portfolio & Owner Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager – Portfolio & Owner Success based in Brazil.

As an Account Manager, you will take commercial ownership of a portfolio of property owners in the UK short-term rental market, helping maximize property performance and build long-term client relationships. Você irá analisar receita, ocupação, preços e tendências de mercado para identificar oportunidades de crescimento e melhorar a rentabilidade do portfólio. Atuando como o principal ponto de contato para os proprietários de imóveis, você liderará discussões estratégicas de desempenho, gerenciará expectativas e abordará proativamente os riscos de retenção. Você colaborará com equipes internacionais em operações, experiência do hóspede e finanças para garantir coordenação eficaz e entrega de serviços consistente. Este papel vai além do suporte tradicional de contas, exigindo um profissional com mentalidade comercial que possa transformar dados em recomendações acionáveis e resultados mensuráveis. Trabalhando remotamente do Brasil durante o horário comercial do Reino Unido, você se juntará a um ambiente de hospitalidade dinâmico e orientado por tecnologia que valoriza responsabilidade, iniciativa e melhoria contínua.

Accountabilities

• Portfolio Revenue and Performance Management: Take end-to-end commercial ownership of an assigned property portfolio, analyzing revenue, occupancy, pricing, market conditions, and performance indicators to maximize property yield and owner returns.
• Proactive Account Management: Build strong, long-term relationships with property owners through regular account reviews, strategic consultations, and proactive communication that supports satisfaction, retention, and portfolio growth.
• Retention and Churn Prevention: Monitor account health, identify early warning signs of owner dissatisfaction or potential churn, and implement targeted action plans to strengthen relationships and retain clients.
• Performance Reviews and Commercial Advisory: Lead data-driven discussions with property owners, explain performance trends, recommend pricing and revenue strategies, manage expectations, and constructively challenge decisions when necessary to improve results.
• Growth and Optimization Opportunities: Identify opportunities to improve property performance, expand existing accounts, and increase portfolio value by translating commercial insights into practical recommendations.
• Cross-Functional Coordination: Act as the main link between property owners and internal teams, including operations, guest experience, and finance, ensuring issues are assigned, escalated when appropriate, and resolved effectively.
• CRM and Portfolio Reporting: Maintain accurate records of owner interactions, account activities, agreed actions, and outcomes in CRM systems while tracking portfolio performance, client retention, and commercial progress.
• Risk Identification and Resolution: Anticipate account challenges, investigate recurring issues, and coordinate timely interventions to protect owner relationships and maintain strong portfolio performance.
• Continuous Improvement: Identify recurring operational or commercial challenges, share insights with relevant teams, and recommend improvements to account management processes and the overall owner experience.
• Independent Portfolio Ownership: Prioritize activities, manage competing demands, and take responsibility for account outcomes while collaborating effectively with colleagues across international markets.

Requirements

• Account Management Experience: Proven experience managing a portfolio of clients or accounts, with direct responsibility for retention, renewals, relationship development, or commercial growth. Previous portfolio ownership is essential for success in this role.
• Commercial and Financial Acumen: Strong understanding of commercial performance indicators and confidence working with revenue, occupancy, pricing, and other business metrics to identify opportunities and assess results.
• Retention and Churn Management: Experience monitoring account health, identifying at-risk clients, implementing retention strategies, and proactively addressing factors that may lead to client loss.
• Data-Driven Decision-Making: Ability to interpret performance data, identify trends, develop actionable recommendations, and communicate insights clearly to clients and internal stakeholders.
• Client Communication and Negotiation: Excellent relationship management skills and the confidence to lead challenging or commercially sensitive conversations, manage expectations, and constructively challenge client assumptions when needed.
• English Proficiency: Fluency in written and spoken English is essential for communicating with UK-based property owners and international colleagues.
• CRM and Digital Tools: Comfortable using CRM platforms, reporting tools, and digital systems to document account activity, monitor performance, and manage client relationships.
• Problem-Solving and Initiative: A proactive, organized, and solution-oriented approach, with the ability to identify risks early, resolve challenges, and take ownership of commercial outcomes.
• Independent Working Style: Ability to manage a portfolio autonomously, prioritize effectively, and remain accountable for results while collaborating with a geographically distributed team.
• Adaptability and Continuous Improvement: Willingness to work in a dynamic, technology-driven environment, adapt to changing market conditions, and contribute ideas that improve business performance.
• Preferred Industry Experience: Previous experience in short-term rentals, property management, hospitality, travel, or property technology (PropTech) is an advantage.
• Availability and Contractual Readiness: Availability to work full-time during UK business hours and willingness to engage on a freelance or independent contractor basis rather than as a direct employee.

Benefits

• Fully Remote Work: Work remotely from Brazil while supporting a portfolio of property owners in the UK market.
• Independent Contractor Arrangement: Full-time freelance engagement with the flexibility and autonomy associated with an independent contractor model.
• Direct Commercial Impact: Take ownership of a property portfolio and make a measurable contribution to owner performance, revenue growth, and client retention.
• International Collaboration: Work with colleagues across different countries and markets in a multicultural, globally connected environment.
• Technology-Driven Workplace: Gain experience in a modern hospitality and property management environment that combines technology, data, and commercial strategy.
• Professional Growth: Develop expertise in account management, portfolio optimization, revenue performance, client retention, and the short-term rental industry.
• Ownership and Autonomy: Take initiative, manage client relationships independently, and influence decisions that improve commercial outcomes.
• Inclusive Team Culture: Join a diverse working environment that values different backgrounds, experiences, perspectives, and contributions.
• Compensation and Working Arrangements: Detai...