# Order Operations Administrator

**Empresa:** Fastmarkets
**Local:** São Paulo, SP
**Modalidade:** Presencial
**Contrato:** CLT
**Publicada em:** 2026-09-02

## Descrição

The Role
We are reimagining Order Operations and expanding the responsibility of the team to play an even more critical role in our business.  The Order Operations Admin. is largely responsible for Fastmarkets Order to Cash processes (O2C).  This includes processing new and renewal orders and support of our sales team through the ordering process.   The team is responsible for processing our contracted orders including, validating the details that supports pricing, executing fulfillment across multiple systems and successful handoff to finance as part of the Order to Cash process. Additionally, changes, modifications, cancellations and updates to orders and invoices are also within the remit of the Order Ops team.  The Order Ops Admin must adhere to the highest level of integrity and work within defined business processes to be successful. 
To contribute to the above, the Order Operations Admin will validate and modify existing data, identify and qualify missing data, all while adhering to existing SLAs.  With a strong attention to detail, this role will be critical in driving high-level, precise visibility on our pipeline, contracts and subscriptions, using our CRM (Salesforce) and various fulfillment systems.
Principal Accountabilities

Processing of new and renewal sales orders including activation and fulfilment across various systems
Managing cancellations, Return Authorization (RA) from CRM and subsequently engaging finance to confirm execution and desired results
Performing contract checks within CRM to confirm matched data and compliance standards are met
Perform exchange data audits for our commodity exchange partners, providing needed details each month including Honesty statements from clients
Ensuring data integrity across our CRM and fulfilment systems
Updating and enriching Accounts, Opportunities, leads and Contracts when necessary
Provide visibility on numerous data points that will impact pipeline, revenue and contract reporting
Work alongside a variety of internal teams to ensure data integrity and client satisfaction
Understanding, monitoring and reviewing opportunities, quotes, contracts and orders in the CRM system
Where necessary remove/correct discrepancies to retain integrity of information
Maintain SLAs as determined by Order Ops Manager
KEY INTERFACES

Head of Services & Operations
Client Services Manager & Team
Customer Success Team
Order Operations Manager & Team
Sales Team
Product and Marketing Team
IT and CRM Teams
Fastmarkets Management Teams
Qualificações
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.
If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.
KNOWLEDGE, EXPERIENCE AND SKILLS
We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

Strong English Reading and writing skills
Prior Order Management experience, preferably with a B2B business
Strong Salesforce skills
Strong PC and MS office skills
Strong attention to detail
Ability to troubleshoot problems
Communicate with different constituencies
Ability to juggle competing priorities
Excellent communication skills
Collaborative approach to ensure shared knowledge across the team
If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.
Informações adicionais
Our Values
Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.
Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
 
ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
 
GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
 
INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
 
CUSTOMER CENTRIC. We are customer-centric in all that we do
 
COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.
We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process, please inform us so we can make the necessary arrangements.
Reward and benefits at Fastmarkets
We believe in fair pay and benefits that support you both inside and outside of work. Through Fastmarkets Rewards, you'll have access to a range of core benefits and a flexible allowance, giving you the freedom to tailor your package to suit your lifestyle, wellbeing and financial priorities. We know that everyone's needs are different, so we've designed our benefits to support our diverse global team wherever they're based.
Specific benefits may vary by country and role.
You’ve read a little about us – now it’s over to you!
If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.
It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.
Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.
Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 700 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Bulgaria, Finland and beyond.

## Habilidades

- Inglês avançado
- Experiência em gerenciamento de pedidos
- Habilidades em Salesforce
- Habilidades em PC e MS Office
- Atenção aos detalhes
- Resolução de problemas
- Comunicação eficaz
- Trabalho em equipe

**Página original:** https://www.123vagas.com.br/vaga/order-operations-administrator-sao-paulo-sp-75225